" The following observations will illustrate as to why Bangladesh can be a paradise for outsourcing"
Bangladesh has a large English- speaking (not by native but by knowledge acquisition) population; English is the medium of instruction in all major Universities. English is the foremost means of communication for the business transactions in Bangladesh. The globalization and the demand for smooth communication to keep abreast with others; English is becoming an incessant need of communication.Bangladesh is rich in human resource, with an estimated population of 150 million people; has a large and the fast promising pool of technical manpower. High availability of Computer literacy, English speaking and educated customer care professionals. Bangladesh has the lowest manpower cost. Manpower cost is approximately one tenth of what it is in West Europe and USA. The annual cost per agent in USA is approximately $40,000 while in Bangladesh it is around $4000.Notably, there has been noteworthy numbers of Private Universities registered in recent years offering various Degrees in Business & Technology in joint collaboration with reputed Foreign Universities from the U.S./ U.K./ Canada/ Australia. This has created a 'Standard' in the Under Graduate & Post Graduate Education System. In addition, the Secondary and Higher Secondary Education Board has been conducting Board Examination in English, besides the local language. Least to mention, there is an increasing trend of Students appearing for 'Ordinary' & 'Advance' Level Exams under Edexcel and Cambridge controlled by reputed Universities at London, this undoubtedly setting a global standard in their educational aptitude.
Among the major IT projects already done/undertaken in Bangladesh are:
- Preparing a National Voter Database of 60 million people and producing computerized ID cards for each voter which successfully played a key role in the National Parliamentary Election 2008.
- Implementing the computerized nationwide seat reservation and ticketing system for Bangladesh Railway. The system was completed in 1996 serves nearly one million passengers each month.
- Preparing and administering the motor vehicles and drivers registration database. The nationwide system handles more than one million registrations/renewals each year. Establishing a National Data Bank. This on-going state-funded project started in 1995 plans to be the ultimate repository of all information of Bangladesh.
- Establishing Bangladesh Computer Council. This state-sponsored statutory body formed in 1989, works to promote computerization in the country and provide all necessary assistance to the IT industry. It has been lately entrusted with the task of preparing a national IT policy and producing at least 10,000 IT professionals and trainers each year.
- Supervisory Control and Data Acquisition (SCADA) systems. All national utility bodies (power, gas, telephony etc.) have implemented or are implementing SCADA systems over their national grid networks.
- Securities exchanges automation. There are two stock exchanges in the country both of which have implemented automated securities trading systems in 1998. The Securities and Exchange Commission have undertaken the task of dematerializing securities and adopting an electronic central depository of securities within 1999.
- DC10 spares inventory for Biman Bangladesh Airlines.
- National pre-university examination system automation. The boards of secondary and higher secondary education process more than 30 million examination papers each year through the automated OMR based computer system.
- Multimedia multilingual encyclopedia. This national projects started in 1997 when completed will have a multimedia and hard copy versions of encyclopedias in Bangla with English translation. The software and data processing industry in Bangladesh has had a successful track record of exporting to the USA and Europe for more than a decade now. The areas of competency of the IT industry in Bangladesh are as follows:
- Web-page design and web-enable software
Multi-media design and publishing
Alphanumeric data processing (from paper documents, scanned images and verbal recordings)
- Relational database applications development. Front-end tools used are Visual BASIC, Developer 2000, Power Builder, Access, FoxPro and others. Back-end systems used are Oracle, Informix, Sybase, DB2 and others.
- Human resources for the IT industry have been growing rapidly since the govt. declared this industry as a thrust sector and has embarked on a mission to make the industry a substantial part of the USD 36 Billion economy. The vital statistics for this sector are : More than 300,000 IT professionals are engaged in the industry.
Not only that, Bangladesh/ India are also offering overnight services, that means that they are working 24 X 7 in three shifts just to provide quick/ best service. These things have made the clients amazed worldwide.